ORDERS
How can I place my order?
You are able to place your order by sending us an email on [email protected], via our FB page. All Seasons Online Shop purchases are required to be paid in full and our Customer Care Reps will revert with further information with regards to your delivery. Other orders will be confirmed following full payment of a 50% deposit after stock items availability is confirmed. Any balance due for confirmed orders can be paid upon collection / delivery. Please check our Terms and Conditions page for full information.
How can I pay a deposit?
A deposit, or full balance amount, can be paid through the Online Payment tab on our website. You would need to create an account to access the system.
Are all items listed on the website?
We strive to have all of our items listed on the website including full specifications, however if you cannot find a certain product online or require more information, please send us an email on [email protected] for us to confirm availability instore and provide information requested.
How can I pay in store?
All Seasons accepts cash, Visa, Mastercard, American Express and all local bank debit cards.
WARRANTY & RETURNS
What is our return policy?
Items can be returned within 7 days from date of purchase. Unused items must be brought back to us in full packaging together with proof of purchase (receipt); Please note that items such as live plants and towels can not be returned.
What are our warranty terms?
If a product becomes faulty during the period of the warranty you are requested to notify us by email on [email protected] and our Customer Service Reps will assist you as needed. If applicable, you will be requested to return the item to All Seasons for this to be checked by the Agent. Following report from Agent, item may be repaired or exchanged depending upon fault incurred.
DELIVERIES & ASSEMBLY
What are your delivery terms?
Deliveries to Malta are free on orders above €40, this is to ground floor level or with use of internal lift. Orders below €40 incur a nominal fee of €10, whilst all orders to Gozo are charged at €20.
Should you require lifter service ( up to the 5th floor ) , we can also arrange this. You will then need to get a hold of local permits and fix them onto a facade within 48 hours before using the service.
Delivery and installation date will be provided in store once purchased has been finalized.
Does the furniture we offer require assembly?
Yes, most of the furniture available require assembly since this is offered flat packed. Most of the products are specifically designed to be simple to assemble, so a customer could do it at home. Assembly instructions are always included in the packaging however, if for any reason, this is missing, please contact [email protected] for further assistance.
Do we offer assembly?
Yes we do offer assembly. Kindly contact us on [email protected] for further information on assembly service.
Will the assembly be on the same day as delivery?
We strive to offer assembly on the same day of delivery; however, this may not always be possible. Our Customer Service Reps will try their best to liaise with our delivery and installation teams to offer the best solutions to your needs.
What does the assembly service include?
The assembly service includes, assembly of any furniture that requires installation
Please note that assembly service does not include fixing of furniture to gypsum walls. Assembly rates exclude electrical and plumbing works.
MISCELLANEOUS
Do you have a loyalty program?
Yes, you may register with our Lava Rewards Scheme to benefit from points from purchases from 43 outlets. Pls visit www.lavarewards.com.mt for more information.